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Privacy Policy

Last updated: June 2026

​At SnoutlyCo, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our pet products.

 

We strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We collect information that you provide directly to us when you interact with our store. This includes:

  • Personal Identity & Contact Data: Your name, billing address, delivery address, email address, and phone number.

  • Transaction Data: Details about products you have purchased from us and payments made (payment processing is handled securely by our third-party gateways; we do not store your raw credit card details).

  • Technical Data: Your IP address, browser type, location, and operating system collected automatically through cookies when you browse our store.

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2. How We Use Your Information

We use the information we collect for the following lawful purposes:

  • To process and deliver your orders, including sending order updates and tracking links.

  • To manage payments, fees, and charges.

  • To provide customer support and handle returns efficiently.

  • To send you updates, newsletter offers, and promotional materials (only if you have explicitly opted in via our "Become Our Bestie!" form). You can unsubscribe at any time.

  • To protect against, identify, and prevent fraud and other criminal activities.

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3. Sharing Your Information with Third Parties

We do not sell your personal data. To run our online store and deliver your products, we share your data with essential third-party service providers, including:

  • Our e-commerce platform provider (Wix).

  • Payment processors (such as Stripe or PayPal) to complete your transactions securely.

  • Fulfillment partners and international delivery couriers (such as Royal Mail or Evri) to ship and deliver your parcels to your doorstep.

All our partners are bound by strict data protection agreements to ensure your privacy is maintained.

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4. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. All data transfers on our website are encrypted using Secure Socket Layer (SSL) technology.

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5. Your Legal Rights (UK GDPR)

Under the UK GDPR, you have significant rights regarding your personal data. These include the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Request erasure of your personal data ("the right to be forgotten").

  • Object to or restrict the processing of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact our data compliance officer at enquiries@snoutlyco.com.

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6. Cookies

Our website uses cookies to enhance your shopping experience, remember your cart items, and analyse our web traffic. You can set your browser to refuse all or some cookies, but please note that some parts of this website may become inaccessible or not function properly.

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7. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly on this page.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

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