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Shipping & Returns

Shipping Policy

How much does delivery cost? We want to keep things simple and transparent.

 

 We offer two delivery options at checkout:

  • Standard Free Delivery: Available on all orders across the UK with no minimum spend required.

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  • Express Delivery: Available for a flat rate of £5.00.

 

 How long will my order take to arrive?​

  • Standard Free Delivery: Typically takes 3 to 8 business days to arrive after dispatch.

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  • Express Delivery: Typically takes 3 to 5 business days to arrive after dispatch.

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Please note that order processing usually takes 1 to 3 business days before the parcel is handed over to our couriers.

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How can I track my parcel?

As soon as your order is on its way, we will send you a dispatch confirmation email containing a tracking link. You will be able to follow your parcel's journey online every step of the way. For your peace of mind, final local deliveries within the UK are handled by trusted domestic couriers, predominantly Royal Mail or Evri.

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Will my items arrive in one package?

To ensure you get your products as quickly as possible, items from the same order may occasionally be dispatched from different specialised fulfillment centres. If this happens, your items will arrive in separate parcels a few days apart. Do not worry—you will never be charged extra for split shipments.

Return & Exchange Policy

What is your return window?
We want both you and your furry friend to love your purchase! If something isn't quite right, we offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

How do I start a return?
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, simply contact our customer care team at enquiries@snoutlyco.com. We will provide you with the necessary return instructions.​ Please note that return shipping costs are the responsibility of the customer.

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What happens if an item arrives damaged or faulty?


Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong product, contact us immediately at enquiries@snoutlyco.com with a photo of the issue. We will review it swiftly and arrange a replacement or a full refund at no extra cost to you.

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When will I receive my refund?


Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be automatically processed back to your original payment method within 15 business days.

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